• Resident Services Coordinator (Part Time)

    Job Locations US-TX-Grand Prairie
    Posted Date 2 weeks ago(6/7/2018 5:19 PM)
    # of Openings
    Communities - Sales

    Role Overview


    At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.


    As a Resident Services Coordinator, you are the customer service representative who enhances all aspects of the resident experience at a multifamily apartment home community. 


    Roles You'll Play



    • Offer a professional, yet friendly, atmosphere in the leasing center, clubhouse, and any other areas where prospective residents and current residents might interact
    • Answer and handle incoming resident communication with excellent customer service, serving as a point of contact for residents who have any questions or concerns
    • Keep the customers happy by always searching for new innovative ways to impress them and coming up with creative ideas and events that might being residents together


    • Spearhead communications within the community, which can include general notices, lease violations, and newsletters
    • Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Community Manager for marketing the community and improving resident satisfaction
    • Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with the community’s goals and Cortland’s standards


    • Relate to all residents, address any concerns they might have, and maintain their loyalty to your community so they’ll keep renewing year after year
    • Optimize lease renewals and decrease resident turnover through the development and/or implementation of a Lease Renewal Program
    • Demonstrate knowledge of all phases of leasing and resident retention programs including lease renewal contact/follow-up and touring/closing prospective residents


    Our Vision of What Success Looks Like

    • Resident satisfaction – and therefore occupancy – is at such an all-time high, you can’t remember the last time you carried a move-in basket!
    • Lease renewals are extremely smooth sailing because your residents can’t wait to sign on for another year.
    • You can rest easily at night knowing that you’ve contributed to the happiness of so many people who love their life at your community.


    Your Building Blocks of Success

    • CDL License Preferred
    • 2+ years in property management, hospitality, or similar industry
    • High school diploma or equivalent required; some college preferred
    • Outstanding customer service and interpersonal skills
    • Excellent written and verbal skills – bilingual abilities may be required based on specific needs of the property
    • Solid eye for details and discovering areas in need of improvement
    • Experience with Word, Excel, Outlook, and OneSite preferred


    The Foundation of Cortland Partners


    At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.


    Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.



    Cortland Partners is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortlandpartners.com or call 404.965.3988.


    Cortland Partners is a drug-free workplace.


    Cortland Partners participates in e-verify to verify the employment status of

    all persons hired to work in the United States.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect with Us

    Not quite ready to apply, but want to stay in the loop on future opportunities and Cortland news? Connect with us here!