• Service Manager

    Job Locations US-NC-Raleigh
    Posted Date 2 months ago(4/18/2018 7:08 PM)
    # of Openings
    Communities - Service

    Role Overview


    At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.


    As a Community Manager, you lead the entire site team in conducting the day-to-day operations of a multi-million dollar, multifamily apartment home community.


    Roles You'll Play



    • Stand front and center over your jurisdiction, ensuring your community’s operations run as smoothly as possible
    • Diplomatic, comfortable running the show, and impassioned by the desire to give residents a better living experience
    • Provide guidance when residents have any problems, remaining calm and using good judgment to find solutions
    • Relate well to all types of personalities – even if they seem to come from a totally different planet


    • Lead by example to inspire your site team go above and beyond the call of duty
    • Share priorities with your team to make sure they follow protocol and keep residents loving their community life
    • Maintain an open door policy where associates can talk to you about a new reality TV show as easily as they can discuss improving their sales skills or planning a resident event
    • Use your high energy to hire, train, and motivate your team – all while minimizing disagreements and misconduct to achieve the ultimate level of synergy
    • Set goals to challenge your team, while also holding yourself accountable for their success


    • Enjoy running your own mini-empire like a true business leader
    • Know how to manage large accounts, and preparing budgets to ensure expenses don’t exceed funds is a no-brainer
    • Super skilled at assessing the current value of the community and continuously looking for new ways to maximize NOI


    Our Vision of What Success Looks Like

    • Occupancy, retention, and net operating income are at an all-time high – even during renovations!
    • Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.
    • Existing residents are proud to call your community their home, and future residents are pounding down the door to move in.
    • Associates, vendors, and residents always have the information they need because your communication skills are that good. 


    Your Building Blocks of Success

    • Stellar record of management experience (2+ years preferred)
    • Dynamic team leadership and communication abilities
    • Expert time management, prioritization, and multi-tasking skills in a fast-paced work environment
    • Proven ability to manage budgets and proactively solve problems



    The Foundation of Cortland Partners


    At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.


    Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.



    Cortland Partners is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortlandpartners.com or call 404.965.3988.


    Cortland Partners is a drug-free workplace.


    Cortland Partners participates in e-verify to verify the employment status of

    all persons hired to work in the United States.




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