• Resident Experience Manager

    Job Locations US-VA-Ashburn
    Posted Date 2 months ago(4/9/2018 2:46 PM)
    # of Openings
    Communities - Sales


    Role Overview


    At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.


    As a Service Technician, you assist in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community for residents, visitors, and associates alike.



    Roles You'll Play


    The Resident Ambassador


    • Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience
    • Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue
    • Represent the Cortland brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
    • Manage resident communication initiatives, effectively identifying and sharing meaningful information


    The Data Driver


    • Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect
    • Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics
    • Research and help establish programs for each phase of the resident lifecycle — from lease signing to renewal
    • Maintain a database of proven best practices for resident experience programs


    The Team Player


    • Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
    • Inspire your community colleagues to continually strengthen resident event strategies
    • Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
    • Serve as a go-to resource for community teams and portfolio leadership



    The Foundation of Cortland Partners


    At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.


    Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.



    Cortland Partners is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortlandpartners.com or call 404.965.3988.


    Cortland Partners is a drug-free workplace.


    Cortland Partners participates in e-verify to verify the employment status of

    all persons hired to work in the United States.





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