Director of Associate Relations

3 months ago(10/24/2017 12:37 PM)
# of Openings


Role Overview


At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.


As Director of Associate Relations, you provide day-to-day guidance and support to approximately 1,700 valued associates while leading or participating in many multifaceted initiatives and functions across all departments.


Roles You'll Play



  • Build relationships across all levels of the organization to provide strategic and practical HR support
  • Empower associates to achieve more than they thought possible, provide your vision of what greatness looks like, and remove obstacles in the way of your team achieving its goals
  • Develop your team at every chance by coaching, mentoring, and stretching your direct reports
  • Design and implement best-in-class associate and management experiences
  • Nurture and develop crucial relationships with all of Cortland’s business units
  • Serve as a planner, driver, implementer, and collaborator whose solutions are efficient, effective, and have a positive business impact
  • Ensure all compliance training is up-to-date, engaging, and part of the established curricula



  • Lead by example to steward, drive, and emphasize company culture and core values throughout the organization
  • Develop, communicate, and implement company-wide policies and procedures
  • Recommend new and innovative approaches, policies, and procedures to effect continual improvements
  • Identify meaningful metrics and points of analysis for key HR measures, such as exit interviews and turnover rates, to propel decision making and improvements
  • Drive workforce planning, succession planning, and performance management by working with other Talent teams and cross-functional departments
  • Offer tools and facilitate meetings to ensure ongoing development of associates
  • Provide leadership in identifying, analyzing, and implementing resolutions to a high volume of complex, highly sensitive associate relations issues, including unusual situations where precedents have not been established



  • Operate self-sufficiently, take strategic direction, exercise independent judgment, make crucial decisions, and work through appropriate points of contacts to accomplish goals
  • Consult, influence, and partner with all levels of management regarding critical and complex associate relations decisions in the areas of performance management, harassment, business conduct, terminations, restructuring, policies, guidelines, and best practices
  • Facilitate all tactical aspects of immigration processes, including assisting international associates with expatriate assignments, H-1B visas, and employment contracts (primarily in the UK and China)
  • Partner with the Director of Total Rewards and Compliance, who leads payroll, systems, benefits, and compensation administration, on shared initiatives using a cohesive approach to enrich the associate experience throughout the associate life cycle
  • Assist with HR needs related to mergers, acquisitions, and dispositions
  • Offer oversight and guidance on leaves of absence and workers’ compensation matters
  • Ensure that all company HR-related compliance matters as well as federal, state, and local laws are proactively and effectively communicated

Our Vision of What Success Looks Like

  • Under your leadership, Talent Resources is a valued and respected partner, trusted and sought out by associates and management for guidance and fair resolution to issues.
  • Senior leadership trusts in your expertise, vision, and ability to execute your innovative solutions, thanks to your proactive approach to identifying issues and creating long-term solutions to prevent recurrences in the future.
  • Compliance is a way of life – senior leadership never questions a deadline because you and your team have a disciplined approach to checking off all the boxes!
  • Your direct reports value your wealth of knowledge, guidance, and input and have appreciated the way you have developed and stretched them to accomplish more than they thought was possible.

Your Building Blocks of Success

  • Stellar 10+ years progressive human resources experience, with heavy focus on associate relations with management responsibilities
  • 4-year college degree in human resources or related field; Master’s degree, PHR, SPHR, CCP highly preferred
  • Ability to manage both strategic and tactical aspects of role
  • General knowledge of immigration processes, laws, and regulations
  • Global and cultural awareness; bilingual abilities in Spanish or Mandarin preferred
  • Demonstrated knowledge of federal, state, and local employment, wage, and salary laws and regulations including, but not limited to, EEO, FLSA, FMLA, ADA, and OSHA
  • Superior time management and organizational skills with the ability to thrive in a rapid-paced, often-changing work environment
  • Strong collaboration skills and ability to manage cross-functional relationships within the organization while being a champion of change
  • Experience with cultivating, negotiating, and building business partnerships
  • Change agent who can effectively communicate vision to senior leaders and get buy-in from all levels of associates
  • Exceptional written and verbal communication skills
  • Solid proficiency in Microsoft Office and varied HRIS software such as UltiPro
  • Ability to work long hours and travel up to 25%


The Foundation of Cortland Partners


At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.


Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.



Cortland Partners is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email or call 404.965.3988.


Cortland Partners is a drug-free workplace.


Cortland Partners participates in e-verify to verify the employment status of

all persons hired to work in the United States.


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