The role of the Service Manager is like duct tape – you serve multiple purposes and can fix anything! You are part administrator, part handyman/woman, part educator, and part customer service superstar!
At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As a Service Manager at Cortland Partners, you manage the service team in maintaining the physical integrity of a multi-million dollar, multifamily apartment home community.
As a Service Manager, people think of you as a character from their comic book because you seem to have superhuman powers when it comes to making your community a cleaner and more beautiful place for your residents to call home.
At your community, you are the point person for creating worry-free living. You and your team prevent issues from arising by anticipating problems residents might have before they even occur. You’re as handy as they come, and electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security system issues are no match for you. You know how to repair and diagnose pretty much anything, and you continually improve the lives of your residents one galaxy at a time – er, one apartment at a time!
If this sounds like you, we would love to talk to you about opportunities in the Tampa area.
What You Should Know in Advance
The Real Work
A Day in the Life
In the words of a Cortland Partners associate, here’s a snapshot of a day in the life of a Service Manager:
“Once I arrive in the morning, the first thing I do is make sure that my team is working through the opening checklist to get the community ready to open for the day. Next, I check our service requests status. The team gathers for a quick meeting, where I delegate the service requests and any additional items for the day. We check the make-ready board to see where we are on move-ins and divide those responsibilities up as well. Then, it’s on to checking email and returning phone calls, making note of any items I’ll need to address later in the day. The next chunk of my day is spent out in the community. I visit the project manager to see how we’re doing on renovations, and I might finish up a punch job or two. I’ll walk the community to note any needed repairs or spots where we need to improve the curb appeal. Then, I check in with the Community Manager on any issues and start working through vendor or inventory items. Generally, there are resident concerns that need to be addressed throughout the day, as well. Often, they only want to speak to me or the Community Manager, so I personally visit the resident to address the issue. Throughout the day, I’ll also update the make-ready board as my team completes them. I spend some time reviewing any financial or budget needs. Then, I might address staffing issues. Sometimes in the evenings, I monitor the trash compactors or work on some ways to better educate residents on maintaining their apartment home. Basically, I look at my role this way: I have a job because of our residents, so I’m there to provide them the best living experience possible. ”
- A Cortland Partners Service Manager
What You Will Enjoy
What Will Challenge You
What You Will Love About Cortland Partners
What You Can Become
Required Knowledge and Experience
At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland Partners is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email email@example.com or call 404.965.3988.
Cortland Partners is a drug-free workplace.
Cortland Partners participates in e-verify to verify the employment status of
all persons hired to work in the United States.